Guy Bourgon, Leticia Gutierrez, Jennifer Ashton (2011) From Case Management to Change Agent: The Evolution Of ‘What Works’ Community Supervision

Abstract

Traditionally, the role of a community supervision officer has in large-part been that of a case manager. However, knowledge in the area of ‘What Works’ in offender rehabilitation has stimulated efforts to revolutionize what it means to supervise clients in the community; that is, moving from a case-management approach to what we call a ‘change-agent’ approach. In this article, we define what cognitive-behaviourism looks like in a criminal justice context and how it can be used to maximize the impact of community supervision. Through the amalgamation of cognitive-behavioural techniques and risk/need information, we propose the use of a theoretically and empirically-based framework (i.e., the STICS Action Plan) to assist community supervision officers in planning, prioritizing and effectively achieving change with their clients.

https://www.publicsafety.gc.ca/cnt/rsrcs/pblctns/2012-01-cmc/2012-01-cmc-eng.pdf